How to Cancel Zip - Shop Now, Pay Later and Get a Refund
Zip - Shop Now, Pay Later subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Zip - Shop Now, Pay Later billing.
Cancel Zip - Shop Now, Pay Later on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Zip - Shop Now, Pay Later in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Zip - Shop Now, Pay Later until the current billing period ends, then it will not renew.
Cancel Zip - Shop Now, Pay Later on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Zip - Shop Now, Pay Later from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Zip - Shop Now, Pay Later on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Zip - Shop Now, Pay Later
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Zip - Shop Now, Pay Later charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Zip - Shop Now, Pay Later purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Zip - Shop Now, Pay Later users report about billing
Users frequently complain about poor customer service, including unhelpful support and slow response times. Many report technical issues with the app, such as bugs, login loops, and blank screens. There are also widespread complaints about misleading promotions, hidden fees, and difficulty canceling or managing accounts.
Summarized from 173 recent 1-3 star reviews. Read them before you renew.
Zip - Shop Now, Pay Later cancellation: frequently asked questions
Does canceling Zip - Shop Now, Pay Later stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Zip - Shop Now, Pay Later will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Zip - Shop Now, Pay Later?
Refunds are handled by Apple or Google, not by Zip - Shop Now, Pay Later directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Zip - Shop Now, Pay Later charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Zip - Shop Now, Pay Later still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Zip - Shop Now, Pay Later as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Zip - Shop Now, Pay Later account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Zip - Shop Now, Pay Later app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Zip - Shop Now, Pay Later right after I cancel?
No. You keep full access to Zip - Shop Now, Pay Later until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.