How to Cancel Alibaba.com - B2B marketplace and Get a Refund
Alibaba.com - B2B marketplace subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Alibaba.com - B2B marketplace billing.
Cancel Alibaba.com - B2B marketplace on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Alibaba.com - B2B marketplace in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Alibaba.com - B2B marketplace until the current billing period ends, then it will not renew.
Cancel Alibaba.com - B2B marketplace on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Alibaba.com - B2B marketplace from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Alibaba.com - B2B marketplace on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Alibaba.com - B2B marketplace
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Alibaba.com - B2B marketplace charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Alibaba.com - B2B marketplace purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Alibaba.com - B2B marketplace users report about billing
Users frequently complain about intrusive and persistent ads, difficulty in deleting accounts, and a confusing or complex app interface. Other common issues include problems with payment and shipping fees, as well as poor customer service and unresponsive sellers.
Summarized from 162 recent 1-3 star reviews. Read them before you renew.
Alibaba.com - B2B marketplace cancellation: frequently asked questions
Does canceling Alibaba.com - B2B marketplace stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Alibaba.com - B2B marketplace will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Alibaba.com - B2B marketplace?
Refunds are handled by Apple or Google, not by Alibaba.com - B2B marketplace directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Alibaba.com - B2B marketplace charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Alibaba.com - B2B marketplace still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Alibaba.com - B2B marketplace as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Alibaba.com - B2B marketplace account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Alibaba.com - B2B marketplace app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Alibaba.com - B2B marketplace right after I cancel?
No. You keep full access to Alibaba.com - B2B marketplace until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.