How to Cancel Cinépolis GO and Get a Refund
Cinépolis GO subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cinépolis GO billing.
Cancel Cinépolis GO on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cinépolis GO in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cinépolis GO until the current billing period ends, then it will not renew.
Cancel Cinépolis GO on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cinépolis GO from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cinépolis GO on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cinépolis GO
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cinépolis GO charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cinépolis GO purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cinépolis GO users report about billing
Users frequently report that the Cinépolis GO app is slow, crashes often, and fails to process payments or complete purchases. Many complain about tickets or food orders disappearing after payment, and poor in-theater organization leads to long waits and missing items. The app also lacks features like promo code acceptance and combo options, forcing users to visit the cinema in person.
Summarized from 237 recent 1-3 star reviews. Read them before you renew.
Cinépolis GO cancellation: frequently asked questions
Does canceling Cinépolis GO stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cinépolis GO will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cinépolis GO?
Refunds are handled by Apple or Google, not by Cinépolis GO directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cinépolis GO charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cinépolis GO still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cinépolis GO as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Cinépolis GO account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cinépolis GO app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cinépolis GO right after I cancel?
No. You keep full access to Cinépolis GO until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.