How to Cancel Zepp and Get a Refund
Zepp subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Zepp billing.
Cancel Zepp on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Zepp in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Zepp until the current billing period ends, then it will not renew.
Cancel Zepp on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Zepp from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Zepp on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Zepp
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Zepp charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Zepp purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Zepp users report about billing
Users frequently complain about poor sleep tracking functionality, including difficulty in viewing detailed sleep data and issues with distinguishing between naps and nighttime sleep. Many reviews mention problems with app connectivity, such as weather updates not displaying or devices failing to sync properly. There are also concerns about the app's user interface being unintuitive and lacking proper localization for non-English speakers.
Summarized from 89 recent 1-3 star reviews. Read them before you renew.
Zepp cancellation: frequently asked questions
Does canceling Zepp stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Zepp will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Zepp?
Refunds are handled by Apple or Google, not by Zepp directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Zepp charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Zepp still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Zepp as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Zepp account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Zepp app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Zepp right after I cancel?
No. You keep full access to Zepp until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.