How to Cancel Kris+ by Singapore Airlines and Get a Refund
Kris+ by Singapore Airlines subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Kris+ by Singapore Airlines billing.
Cancel Kris+ by Singapore Airlines on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Kris+ by Singapore Airlines in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Kris+ by Singapore Airlines until the current billing period ends, then it will not renew.
Cancel Kris+ by Singapore Airlines on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Kris+ by Singapore Airlines from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Kris+ by Singapore Airlines on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Kris+ by Singapore Airlines
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Kris+ by Singapore Airlines charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Kris+ by Singapore Airlines purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Kris+ by Singapore Airlines users report about billing
Users frequently report technical issues such as app crashes, slow loading, and login problems. Many complain about poor customer service and unresponsive support. Additionally, there are issues with voucher redemption, compatibility, and unclear promotions.
Summarized from 221 recent 1-3 star reviews. Read them before you renew.
Kris+ by Singapore Airlines cancellation: frequently asked questions
Does canceling Kris+ by Singapore Airlines stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Kris+ by Singapore Airlines will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Kris+ by Singapore Airlines?
Refunds are handled by Apple or Google, not by Kris+ by Singapore Airlines directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Kris+ by Singapore Airlines charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Kris+ by Singapore Airlines still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Kris+ by Singapore Airlines as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Kris+ by Singapore Airlines account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Kris+ by Singapore Airlines app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Kris+ by Singapore Airlines right after I cancel?
No. You keep full access to Kris+ by Singapore Airlines until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.