How to Cancel UMC Care and Get a Refund
UMC Care subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about UMC Care billing.
Cancel UMC Care on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find UMC Care in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to UMC Care until the current billing period ends, then it will not renew.
Cancel UMC Care on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select UMC Care from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling UMC Care on its own does not stop billing, you must cancel the subscription here.
How to get a refund for UMC Care
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the UMC Care charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the UMC Care purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What UMC Care users report about billing
Users frequently complain about the UMC Care app being buggy and unreliable, with common issues including login failures, frequent forced updates, and inaccurate appointment scheduling. Many also express frustration with long wait times at the hospital despite using the app, and poor customer service from staff.
Summarized from 199 recent 1-3 star reviews. Read them before you renew.
UMC Care cancellation: frequently asked questions
Does canceling UMC Care stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date UMC Care will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from UMC Care?
Refunds are handled by Apple or Google, not by UMC Care directly. On iPhone, go to reportaproblem.apple.com, sign in, find the UMC Care charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is UMC Care still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows UMC Care as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my UMC Care account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the UMC Care app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to UMC Care right after I cancel?
No. You keep full access to UMC Care until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.