How to Cancel Epic Authenticator and Get a Refund
Epic Authenticator subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Epic Authenticator billing.
Cancel Epic Authenticator on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Epic Authenticator in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Epic Authenticator until the current billing period ends, then it will not renew.
Cancel Epic Authenticator on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Epic Authenticator from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Epic Authenticator on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Epic Authenticator
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Epic Authenticator charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Epic Authenticator purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Epic Authenticator users report about billing
Users complain about frequent app crashes, especially on iPhone 14 models, and the lack of push notifications, forcing manual code entry. Many also report issues with account recovery when switching or losing a phone, leaving them locked out of linked services.
Summarized from 10 recent 1-3 star reviews. Read them before you renew.
Epic Authenticator cancellation: frequently asked questions
Does canceling Epic Authenticator stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Epic Authenticator will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Epic Authenticator?
Refunds are handled by Apple or Google, not by Epic Authenticator directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Epic Authenticator charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Epic Authenticator still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Epic Authenticator as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Epic Authenticator account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Epic Authenticator app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Epic Authenticator right after I cancel?
No. You keep full access to Epic Authenticator until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.