How to Cancel Conexa Saúde and Get a Refund
Conexa Saúde subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Conexa Saúde billing.
Cancel Conexa Saúde on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Conexa Saúde in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Conexa Saúde until the current billing period ends, then it will not renew.
Cancel Conexa Saúde on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Conexa Saúde from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Conexa Saúde on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Conexa Saúde
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Conexa Saúde charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Conexa Saúde purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Conexa Saúde users report about billing
Users frequently report technical issues like app crashes, freezing, and connectivity problems during consultations. Many complain about poor customer support, including unhelpful AI chatbots and slow human responses. A significant number also mention frequent last-minute cancellations by healthcare professionals and difficulty scheduling appointments.
Summarized from 39 recent 1-3 star reviews. Read them before you renew.
Conexa Saúde cancellation: frequently asked questions
Does canceling Conexa Saúde stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Conexa Saúde will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Conexa Saúde?
Refunds are handled by Apple or Google, not by Conexa Saúde directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Conexa Saúde charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Conexa Saúde still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Conexa Saúde as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Conexa Saúde account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Conexa Saúde app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Conexa Saúde right after I cancel?
No. You keep full access to Conexa Saúde until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.