How to Cancel Puzzles & Survival and Get a Refund
Puzzles & Survival subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Puzzles & Survival billing.
Cancel Puzzles & Survival on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Puzzles & Survival in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Puzzles & Survival until the current billing period ends, then it will not renew.
Cancel Puzzles & Survival on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Puzzles & Survival from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Puzzles & Survival on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Puzzles & Survival
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Puzzles & Survival charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Puzzles & Survival purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Puzzles & Survival users report about billing
Users primarily complain that the game does not match the advertised gameplay, describing it as misleading or fraudulent. Many find the game uninteresting or frustrating, with some mentioning aggressive monetization tactics and repetitive tasks. Additionally, there are complaints about frequent bugs, freezes, and the game's reliance on guilds for progression.
Summarized from 24 recent 1-3 star reviews. Read them before you renew.
Puzzles & Survival cancellation: frequently asked questions
Does canceling Puzzles & Survival stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Puzzles & Survival will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Puzzles & Survival?
Refunds are handled by Apple or Google, not by Puzzles & Survival directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Puzzles & Survival charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Puzzles & Survival still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Puzzles & Survival as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Puzzles & Survival account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Puzzles & Survival app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Puzzles & Survival right after I cancel?
No. You keep full access to Puzzles & Survival until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.