How to Cancel France Identité and Get a Refund
France Identité subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about France Identité billing.
Cancel France Identité on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find France Identité in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to France Identité until the current billing period ends, then it will not renew.
Cancel France Identité on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select France Identité from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling France Identité on its own does not stop billing, you must cancel the subscription here.
How to get a refund for France Identité
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the France Identité charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the France Identité purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What France Identité users report about billing
Users frequently report technical issues with the app, including NFC scanning failures, QR code generation problems, and server connectivity errors. Many complain that the app is pointless since it still requires physical ID cards for verification. Additionally, non-French residents and those with foreign documents face exclusion due to lack of support.
Summarized from 403 recent 1-3 star reviews. Read them before you renew.
France Identité cancellation: frequently asked questions
Does canceling France Identité stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date France Identité will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from France Identité?
Refunds are handled by Apple or Google, not by France Identité directly. On iPhone, go to reportaproblem.apple.com, sign in, find the France Identité charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is France Identité still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows France Identité as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my France Identité account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the France Identité app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to France Identité right after I cancel?
No. You keep full access to France Identité until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.