Amex

iOS

American Express

5.0

(4,311,097 total reviews)

Finance

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Amex

Users frequently complain about unexpected credit limit reductions despite good payment history, poor app functionality including crashes and navigation difficulties, and unreliable customer service with slow or unhelpful responses. Many also express frustration with high interest rates and issues with payment processing or late fees.

Unexpected credit limit reductionsHigh
App crashes and navigation issuesHigh
Poor customer serviceMedium

AI summary of 150 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Amex?

Negative reviews on Amex cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Amex rated on App Store?

Amex has an average rating of 4.9 stars from 4,311,097 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Amex have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Amex, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Amex worth installing in 2026?

Amex is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Amex?

Browse the Finance category to compare Amex against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.