How to Cancel Microsoft 365 Copilot and Get a Refund
Microsoft 365 Copilot subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Microsoft 365 Copilot billing.
Cancel Microsoft 365 Copilot on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Microsoft 365 Copilot in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Microsoft 365 Copilot until the current billing period ends, then it will not renew.
Cancel Microsoft 365 Copilot on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Microsoft 365 Copilot from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Microsoft 365 Copilot on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Microsoft 365 Copilot
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Microsoft 365 Copilot charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Microsoft 365 Copilot purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Microsoft 365 Copilot users report about billing
Users complain that Microsoft 365 Copilot overly prioritizes AI features, making the app harder to use for basic document tasks. Many report losing functionality they previously relied on, such as editing files directly. Others criticize the AI for being unreliable, difficult to use, or forcing unnecessary complexity.
Summarized from 292 recent 1-3 star reviews. Read them before you renew.
Microsoft 365 Copilot cancellation: frequently asked questions
Does canceling Microsoft 365 Copilot stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Microsoft 365 Copilot will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Microsoft 365 Copilot?
Refunds are handled by Apple or Google, not by Microsoft 365 Copilot directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Microsoft 365 Copilot charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Microsoft 365 Copilot still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Microsoft 365 Copilot as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Microsoft 365 Copilot account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Microsoft 365 Copilot app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Microsoft 365 Copilot right after I cancel?
No. You keep full access to Microsoft 365 Copilot until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.