How to Cancel Step Counter by Numify and Get a Refund
Step Counter by Numify subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Step Counter by Numify billing.
Cancel Step Counter by Numify on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Step Counter by Numify in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Step Counter by Numify until the current billing period ends, then it will not renew.
Cancel Step Counter by Numify on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Step Counter by Numify from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Step Counter by Numify on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Step Counter by Numify
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Step Counter by Numify charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Step Counter by Numify purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Step Counter by Numify users report about billing
Users complain that the app fails to track walks or steps accurately despite requiring a paid subscription. Many feel misled by the app's design, which asks numerous questions before revealing costly subscription plans. Frequent technical issues, such as freezing or not recording data, further frustrate users.
Summarized from 10 recent 1-3 star reviews. Read them before you renew.
Step Counter by Numify cancellation: frequently asked questions
Does canceling Step Counter by Numify stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Step Counter by Numify will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Step Counter by Numify?
Refunds are handled by Apple or Google, not by Step Counter by Numify directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Step Counter by Numify charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Step Counter by Numify still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Step Counter by Numify as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Step Counter by Numify account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Step Counter by Numify app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Step Counter by Numify right after I cancel?
No. You keep full access to Step Counter by Numify until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.