How to Cancel Anna : Sign Language - ASL and Get a Refund
Anna : Sign Language - ASL subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Anna : Sign Language - ASL billing.
Cancel Anna : Sign Language - ASL on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Anna : Sign Language - ASL in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Anna : Sign Language - ASL until the current billing period ends, then it will not renew.
Cancel Anna : Sign Language - ASL on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Anna : Sign Language - ASL from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Anna : Sign Language - ASL on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Anna : Sign Language - ASL
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Anna : Sign Language - ASL charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Anna : Sign Language - ASL purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Anna : Sign Language - ASL users report about billing
Users frequently complain about the app's video demonstrations being too fast, poorly angled, or zoomed out, making it difficult to learn signs accurately. Many express frustration with hidden paywalls and subscription requirements after the first chapter. Additionally, there are concerns about bugs, crashes, and the app not being taught by Deaf instructors, which some find disrespectful to Deaf culture.
Summarized from 22 recent 1-3 star reviews. Read them before you renew.
Anna : Sign Language - ASL cancellation: frequently asked questions
Does canceling Anna : Sign Language - ASL stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Anna : Sign Language - ASL will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Anna : Sign Language - ASL?
Refunds are handled by Apple or Google, not by Anna : Sign Language - ASL directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Anna : Sign Language - ASL charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Anna : Sign Language - ASL still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Anna : Sign Language - ASL as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Anna : Sign Language - ASL account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Anna : Sign Language - ASL app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Anna : Sign Language - ASL right after I cancel?
No. You keep full access to Anna : Sign Language - ASL until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.