How to Cancel CarGurus: Used & New Cars and Get a Refund
CarGurus: Used & New Cars subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CarGurus: Used & New Cars billing.
Cancel CarGurus: Used & New Cars on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CarGurus: Used & New Cars in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CarGurus: Used & New Cars until the current billing period ends, then it will not renew.
Cancel CarGurus: Used & New Cars on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CarGurus: Used & New Cars from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CarGurus: Used & New Cars on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CarGurus: Used & New Cars
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CarGurus: Used & New Cars charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CarGurus: Used & New Cars purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CarGurus: Used & New Cars users report about billing
Users frequently complain about the app's functionality, including broken search features, unwanted spam notifications, and privacy concerns. Many report issues with inaccurate or misleading car listings, poor customer service, and intrusive ads. The app's recent updates are also criticized for making the interface harder to use and introducing new bugs.
Summarized from 102 recent 1-3 star reviews. Read them before you renew.
CarGurus: Used & New Cars cancellation: frequently asked questions
Does canceling CarGurus: Used & New Cars stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CarGurus: Used & New Cars will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CarGurus: Used & New Cars?
Refunds are handled by Apple or Google, not by CarGurus: Used & New Cars directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CarGurus: Used & New Cars charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CarGurus: Used & New Cars still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CarGurus: Used & New Cars as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my CarGurus: Used & New Cars account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CarGurus: Used & New Cars app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CarGurus: Used & New Cars right after I cancel?
No. You keep full access to CarGurus: Used & New Cars until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.