How to Cancel AEON Pay and Get a Refund
AEON Pay subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AEON Pay billing.
Cancel AEON Pay on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AEON Pay in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AEON Pay until the current billing period ends, then it will not renew.
Cancel AEON Pay on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AEON Pay from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AEON Pay on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AEON Pay
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AEON Pay charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AEON Pay purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What AEON Pay users report about billing
Users frequently report login issues, including SMS verification failures, forgotten IDs, and being forced to re-enter credentials repeatedly. Many complain about poor app design, such as intrusive pop-ups, confusing navigation, and slow performance. Others highlight problems with payment features, like difficulty purchasing cinema vouchers or unclear billing amounts.
Summarized from 465 recent 1-3 star reviews. Read them before you renew.
AEON Pay cancellation: frequently asked questions
Does canceling AEON Pay stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AEON Pay will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AEON Pay?
Refunds are handled by Apple or Google, not by AEON Pay directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AEON Pay charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AEON Pay still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AEON Pay as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AEON Pay account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AEON Pay app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AEON Pay right after I cancel?
No. You keep full access to AEON Pay until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.