How to Cancel Virgin TV Go and Get a Refund
Virgin TV Go subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Virgin TV Go billing.
Cancel Virgin TV Go on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Virgin TV Go in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Virgin TV Go until the current billing period ends, then it will not renew.
Cancel Virgin TV Go on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Virgin TV Go from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Virgin TV Go on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Virgin TV Go
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Virgin TV Go charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Virgin TV Go purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Virgin TV Go users report about billing
Users frequently complain about the Virgin TV Go app's poor functionality, including constant login loops, inability to watch recorded content outside the home network, and frequent playback errors. Many find the app unreliable for on-the-go viewing, with restrictions on recordings and live TV access. Technical issues like freezing, sound glitches, and confusing interface design further frustrate users.
Summarized from 429 recent 1-3 star reviews. Read them before you renew.
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Virgin TV Go cancellation: frequently asked questions
Does canceling Virgin TV Go stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Virgin TV Go will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Virgin TV Go?
Refunds are handled by Apple or Google, not by Virgin TV Go directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Virgin TV Go charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Virgin TV Go still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Virgin TV Go as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Virgin TV Go account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Virgin TV Go app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Virgin TV Go right after I cancel?
No. You keep full access to Virgin TV Go until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.