How to Cancel Toca Life: Pet Moods and Get a Refund
Toca Life: Pet Moods subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Toca Life: Pet Moods billing.
Cancel Toca Life: Pet Moods on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Toca Life: Pet Moods in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Toca Life: Pet Moods until the current billing period ends, then it will not renew.
Cancel Toca Life: Pet Moods on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Toca Life: Pet Moods from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Toca Life: Pet Moods on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Toca Life: Pet Moods
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Toca Life: Pet Moods charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Toca Life: Pet Moods purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Toca Life: Pet Moods users report about billing
Users primarily complain about difficulty deleting the app, with many expressing frustration over not being able to remove it from their devices. Other common complaints include the app being limited to stickers rather than a game, and the stickers being repetitive or not appearing in messages.
Summarized from 28 recent 1-3 star reviews. Read them before you renew.
Toca Life: Pet Moods cancellation: frequently asked questions
Does canceling Toca Life: Pet Moods stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Toca Life: Pet Moods will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Toca Life: Pet Moods?
Refunds are handled by Apple or Google, not by Toca Life: Pet Moods directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Toca Life: Pet Moods charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Toca Life: Pet Moods still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Toca Life: Pet Moods as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Toca Life: Pet Moods account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Toca Life: Pet Moods app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Toca Life: Pet Moods right after I cancel?
No. You keep full access to Toca Life: Pet Moods until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.