Royal Mail

iOS

Royal Mail Group Ltd

5.0

(413,652 total reviews)

Lifestyle

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Royal Mail

Users frequently complain about the Royal Mail app being buggy, unreliable, and poorly designed. Common issues include the app not opening or crashing, inaccurate tracking information, and difficulty logging in or staying logged in. Many also express frustration with the app's inability to properly manage or delete delivered parcels and its lack of useful features compared to the website.

App crashes or won't openHigh
Inaccurate tracking updatesHigh
Login and session problemsHigh

AI summary of 356 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Royal Mail?

Negative reviews on Royal Mail cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Royal Mail rated on App Store?

Royal Mail has an average rating of 4.6 stars from 413,652 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Royal Mail have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Royal Mail, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Royal Mail worth installing in 2026?

Royal Mail is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Royal Mail?

Browse the Lifestyle category to compare Royal Mail against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.