App CDMX
App Store · Gobierno de la Ciudad de México

How to Cancel App CDMX and Get a Refund

App CDMX subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about App CDMX billing.

Cancel App CDMX on iPhone (iOS)

  1. 1Open the Settings app on your iPhone or iPad.
  2. 2Tap your name at the top of the screen to open your Apple ID.
  3. 3Tap Subscriptions to see every app that bills you through Apple.
  4. 4Find App CDMX in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
  5. 5Tap Cancel Subscription and confirm. You keep access to App CDMX until the current billing period ends, then it will not renew.

Cancel App CDMX on Android

  1. 1Open the Google Play Store app on your Android device.
  2. 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
  3. 3Select App CDMX from your list of subscriptions.
  4. 4Tap Cancel subscription and choose a reason when prompted.
  5. 5Confirm the cancellation. Uninstalling App CDMX on its own does not stop billing, you must cancel the subscription here.

How to get a refund for App CDMX

Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.

iPhone (Apple)

Go to reportaproblem.apple.com, sign in with your Apple ID, find the App CDMX charge, choose Request a refund, pick a reason and submit.

Android (Google)

Open the Play Store, go to your order history, select the App CDMX purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.

What App CDMX users report about billing

Users frequently report issues with payment processing, including errors when trying to pay for services or recharge cards. Many complain about the app's slow performance and frequent crashes. Additionally, there are problems with registering or updating cards, such as circulation cards or disability cards, with the app often failing to recognize valid entries.

Payment processing errorsSlow or crashing appCard registration failures

Summarized from 17 recent 1-3 star reviews. Read them before you renew.

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App CDMX cancellation: frequently asked questions

Does canceling App CDMX stop the charges immediately?

No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date App CDMX will not charge you again. If you were charged unexpectedly, request a refund separately.

Can I get a refund from App CDMX?

Refunds are handled by Apple or Google, not by App CDMX directly. On iPhone, go to reportaproblem.apple.com, sign in, find the App CDMX charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.

Why is App CDMX still charging me after I canceled?

The most common causes: the cancellation did not finish (check that Subscriptions shows App CDMX as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.

How do I delete my App CDMX account?

Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the App CDMX app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.

Will I lose access to App CDMX right after I cancel?

No. You keep full access to App CDMX until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.

Read the full review breakdown for App CDMX
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