HSBC UAE

iOS

HSBC Global Services (UK) Limited

5.0

(48 total reviews)

Finance

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in HSBC UAE

Users frequently report login and authentication problems, including being randomly logged out, password fields clearing, and Face ID failures. Many complain about reduced functionality compared to previous versions or other banking apps, with missing features like global transfers and payee management. The app is also criticized for being buggy, crashing during transactions, and having poor customer service integration.

Login and authentication issuesHigh
Reduced functionality and missing featuresHigh
App crashes and bugsMedium

AI summary of 43 recent 1-3 star reviews. Read the full reviews below.

Is HSBC UAE legit and safe? See the trust verdict.

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Frequently Asked Questions

What do users complain about most in HSBC UAE?

Negative reviews on HSBC UAE cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is HSBC UAE rated on App Store?

HSBC UAE has an average rating of 4.6 stars from 48 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does HSBC UAE have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For HSBC UAE, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is HSBC UAE worth installing in 2026?

HSBC UAE is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to HSBC UAE?

Browse the Finance category to compare HSBC UAE against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.