How to Cancel BBVA Empresas and Get a Refund
BBVA Empresas subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BBVA Empresas billing.
Cancel BBVA Empresas on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BBVA Empresas in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BBVA Empresas until the current billing period ends, then it will not renew.
Cancel BBVA Empresas on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BBVA Empresas from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BBVA Empresas on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BBVA Empresas
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BBVA Empresas charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BBVA Empresas purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BBVA Empresas users report about billing
Users frequently report issues with biometric identification and token activation, particularly due to poor camera functionality that fails to scan IDs properly. Many complain about the app being slow, unintuitive, and less functional compared to the previous version, with frequent errors during login and transactions. Additional frustrations include duplicate charges, missing features like contact management, and forced migration to a less reliable app.
Summarized from 228 recent 1-3 star reviews. Read them before you renew.
BBVA Empresas cancellation: frequently asked questions
Does canceling BBVA Empresas stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BBVA Empresas will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BBVA Empresas?
Refunds are handled by Apple or Google, not by BBVA Empresas directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BBVA Empresas charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BBVA Empresas still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BBVA Empresas as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my BBVA Empresas account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BBVA Empresas app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BBVA Empresas right after I cancel?
No. You keep full access to BBVA Empresas until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.