Is Airbnb Legit & Safe?
With 4.8 stars across 17,663 ratings, Airbnb is an established app on the App Store. The 1-3 star reviews below show the specific issues some users hit, not red flags about the app itself.
- On the App Store since
- November 2010
- Last updated
- October 23, 2026
- Price
- Free
- Age rating
- 4+
- Developer
- Airbnb, Inc.
Based on public App Store data and user reviews. Not affiliated with Airbnb, Inc..
Do Airbnb reviewers call it a scam?
Out of the 489 most recent 1-3 star App Store reviews of Airbnb we analyzed. These words also cover reviews about scammers or fake profiles on the app, not only claims that the app itself is a scam, so read the complaints before drawing a conclusion.
How to cancel Airbnb and request a refund →Counted with English keywords from the US store, so reviews in other languages are undercounted. Updated 2026-10-28.
What users complain about in Airbnb
Users frequently complain about poor customer support, unfair refund policies, and biased dispute resolution favoring hosts. Many report issues with app functionality, including compatibility problems and bugs, as well as difficulties with account deletion and data management.
Summarized from 359 recent 1-3 star reviews.
Airbnb: frequently asked questions
Is Airbnb legit?
Airbnb is a legitimate app listed on the App Store with a 4.8 star rating from 17,663 ratings. "Legit" and "good for you" are different questions: the 1-3 star reviews below show where real users run into trouble.
Is Airbnb safe to download?
Airbnb is distributed through the official App Store, which screens apps before listing. The main safety questions for most users are around subscriptions, data permissions, and billing. The negative reviews below surface those concerns when users report them.
Is Airbnb a scam?
Airbnb is a real, store-listed app rather than a scam link. As with any app, scan the negative reviews below for billing or subscription complaints so there are no surprises after install. In the 489 most recent 1-3 star reviews we analyzed, 45 use the words scam, scammer, fraud, fake or rip-off, and 136 mention charges, subscriptions, refunds or canceling.
Why does Airbnb have negative reviews?
Even well-rated apps collect 1-3 star reviews when users hit specific friction: crashes, paywalls, account issues, or missing features. The reviews below group these complaints so you can judge whether they affect your use case.
Should I download Airbnb?
For most users, Airbnb is a safe choice given its 4.8 star rating. Skim the negative reviews below to check the edge cases (regional limits, payment methods) that the high average hides.