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Airbnb

Airbnb

iOS

Airbnb, Inc.

(702,522 total reviews)
Travel
View on App StoreView Analytics

Negative Reviews

0

negative reviews found

What users complain about in Airbnb

Users frequently complain about poor customer service, unreliable hosts who cancel bookings last-minute without proper alternatives, and technical issues with the app. Many feel Airbnb unfairly favors hosts over guests in disputes and fails to provide adequate refunds or support when problems arise.

  • Poor customer serviceHigh
  • Host cancellations last-minuteHigh
  • App technical issuesMedium

AI summary of 46 recent 1-3 star reviews. Read the full reviews below.

Is Airbnb legit and safe? See the trust verdict.
How to cancel Airbnb and get a refund.
Is Airbnb safe for kids? See the age rating and parent guide.
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Frequently Asked Questions

What do users complain about most in Airbnb?

Negative reviews on Airbnb cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Airbnb rated on App Store?

Airbnb has an average rating of 4.8 stars from 702,522 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Airbnb have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Airbnb, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Airbnb worth installing in 2026?

Airbnb is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Airbnb?

Browse the Travel category to compare Airbnb against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.