How to Cancel PASE and Get a Refund
PASE subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PASE billing.
Cancel PASE on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PASE in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PASE until the current billing period ends, then it will not renew.
Cancel PASE on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PASE from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PASE on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PASE
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PASE charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PASE purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PASE users report about billing
Users report frequent technical issues with the PASE app, including slow performance, failed transactions, and incorrect charges. Many complain about difficulties with account activation, token generation, and unreliable toll payments despite having sufficient balance. Customer support is often described as unhelpful, with unresolved complaints about overcharges and system errors.
Summarized from 48 recent 1-3 star reviews. Read them before you renew.
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PASE cancellation: frequently asked questions
Does canceling PASE stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PASE will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PASE?
Refunds are handled by Apple or Google, not by PASE directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PASE charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PASE still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PASE as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my PASE account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PASE app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PASE right after I cancel?
No. You keep full access to PASE until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.