How to Cancel My Toy Shop! and Get a Refund
My Toy Shop! subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about My Toy Shop! billing.
Cancel My Toy Shop! on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find My Toy Shop! in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to My Toy Shop! until the current billing period ends, then it will not renew.
Cancel My Toy Shop! on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select My Toy Shop! from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling My Toy Shop! on its own does not stop billing, you must cancel the subscription here.
How to get a refund for My Toy Shop!
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the My Toy Shop! charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the My Toy Shop! purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What My Toy Shop! users report about billing
Users complain about excessive ads appearing very frequently, often every minute or even more. Many report frustrating gameplay issues like uncontrollable character speed after upgrades and bugs preventing progress to higher levels. Some also criticize aggressive in-app purchases and repetitive, tedious tasks.
Summarized from 13 recent 1-3 star reviews. Read them before you renew.
My Toy Shop! cancellation: frequently asked questions
Does canceling My Toy Shop! stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date My Toy Shop! will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from My Toy Shop!?
Refunds are handled by Apple or Google, not by My Toy Shop! directly. On iPhone, go to reportaproblem.apple.com, sign in, find the My Toy Shop! charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is My Toy Shop! still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows My Toy Shop! as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my My Toy Shop! account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the My Toy Shop! app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to My Toy Shop! right after I cancel?
No. You keep full access to My Toy Shop! until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.