Access by KAI

iOS

PT. KERETA API INDONESIA

5.0

(56 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Access by KAI

Users frequently report technical issues such as app crashes, bugs, and errors when trying to book tickets or make payments. Many complain about limited functionality, including restrictions on the number of ticket checks or purchases per day. Additionally, users express frustration with unreliable features like OTP verification, payment methods not working, and inconsistent ticket availability compared to other platforms.

Frequent app crashes and bugsHigh
Limited ticket checks/purchasesMedium
Unreliable OTP verificationMedium

AI summary of 77 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Access by KAI?

Negative reviews on Access by KAI cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Access by KAI rated on App Store?

Access by KAI has an average rating of 4.7 stars from 56 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Access by KAI have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Access by KAI, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Access by KAI worth installing in 2026?

Access by KAI is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Access by KAI?

Browse the Travel category to compare Access by KAI against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.