How to Cancel AusweisApp Bund and Get a Refund
AusweisApp Bund subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AusweisApp Bund billing.
Cancel AusweisApp Bund on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AusweisApp Bund in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AusweisApp Bund until the current billing period ends, then it will not renew.
Cancel AusweisApp Bund on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AusweisApp Bund from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AusweisApp Bund on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AusweisApp Bund
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AusweisApp Bund charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AusweisApp Bund purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What AusweisApp Bund users report about billing
Users frequently report that the app fails to function properly, with common issues including connection errors, failed scans, and inability to complete processes. Many complain about the app's lack of compatibility with modern Apple Silicon Macs, requiring outdated Rosetta emulation. The setup and user interface are described as overly complicated and prone to errors, often requiring multiple attempts for basic tasks.
Summarized from 367 recent 1-3 star reviews. Read them before you renew.
AusweisApp Bund cancellation: frequently asked questions
Does canceling AusweisApp Bund stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AusweisApp Bund will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AusweisApp Bund?
Refunds are handled by Apple or Google, not by AusweisApp Bund directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AusweisApp Bund charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AusweisApp Bund still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AusweisApp Bund as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AusweisApp Bund account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AusweisApp Bund app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AusweisApp Bund right after I cancel?
No. You keep full access to AusweisApp Bund until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.