How to Cancel Mottu Motos and Get a Refund
Mottu Motos subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Mottu Motos billing.
Cancel Mottu Motos on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Mottu Motos in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Mottu Motos until the current billing period ends, then it will not renew.
Cancel Mottu Motos on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Mottu Motos from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Mottu Motos on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Mottu Motos
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Mottu Motos charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Mottu Motos purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Mottu Motos users report about billing
Users frequently complain about the app logging them out unexpectedly and requiring constant facial recognition. Many report poor customer service, with no human support available and slow resolution of issues. A significant number of reviews mention problems with Mottu Pay, which has been under maintenance for extended periods, preventing users from accessing their funds.
Summarized from 186 recent 1-3 star reviews. Read them before you renew.
Mottu Motos cancellation: frequently asked questions
Does canceling Mottu Motos stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Mottu Motos will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Mottu Motos?
Refunds are handled by Apple or Google, not by Mottu Motos directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Mottu Motos charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Mottu Motos still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Mottu Motos as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Mottu Motos account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Mottu Motos app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Mottu Motos right after I cancel?
No. You keep full access to Mottu Motos until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.