How to Cancel Crypto.com Exchange and Get a Refund
Crypto.com Exchange subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Crypto.com Exchange billing.
Cancel Crypto.com Exchange on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Crypto.com Exchange in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Crypto.com Exchange until the current billing period ends, then it will not renew.
Cancel Crypto.com Exchange on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Crypto.com Exchange from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Crypto.com Exchange on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Crypto.com Exchange
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Crypto.com Exchange charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Crypto.com Exchange purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Crypto.com Exchange users report about billing
Users frequently report the app crashing or freezing, especially after updates, making it unusable. Many also complain about difficulties withdrawing funds, logging in, or receiving verification codes. High fees and hidden costs are another common concern.
Summarized from 116 recent 1-3 star reviews. Read them before you renew.
Better alternatives to Crypto.com Exchange
Highly rated Finance apps with the lowest share of negative reviews, from our weekly store data.
Crypto.com Exchange cancellation: frequently asked questions
Does canceling Crypto.com Exchange stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Crypto.com Exchange will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Crypto.com Exchange?
Refunds are handled by Apple or Google, not by Crypto.com Exchange directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Crypto.com Exchange charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Crypto.com Exchange still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Crypto.com Exchange as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Crypto.com Exchange account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Crypto.com Exchange app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Crypto.com Exchange right after I cancel?
No. You keep full access to Crypto.com Exchange until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.