Vietnam Airlines

Android

VIETNAM AIRLINES JOINT STOCK COMPANY

4.0

(12,951 total reviews)

Du lịch và Địa phương

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Negative Reviews

negative reviews found

What users complain about in Vietnam Airlines

Users frequently report that the Vietnam Airlines app is buggy, slow, and crashes often, making it difficult to book tickets or check in online. Many complain about poor customer support and delays in flights, with some mentioning lost luggage issues. The app's interface is also criticized for being unfriendly and complicated to use.

App crashes and bugsHigh
Poor customer supportMedium
Flight delaysMedium

AI summary of 165 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Vietnam Airlines?

Negative reviews on Vietnam Airlines cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Vietnam Airlines rated on Google Play Store?

Vietnam Airlines has an average rating of 3.8 stars from 12,951 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Vietnam Airlines have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Vietnam Airlines, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Vietnam Airlines worth installing in 2026?

Vietnam Airlines has a mixed rating of 3.8 stars. The negative reviews above are essential reading before installing because the app has substantial 1-3 star feedback that may signal structural issues.

What are alternatives to Vietnam Airlines?

Browse the Du lịch và Địa phương category to compare Vietnam Airlines against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.