How to Cancel Booksy for Customers and Get a Refund
Booksy for Customers subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Booksy for Customers billing.
Cancel Booksy for Customers on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Booksy for Customers in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Booksy for Customers until the current billing period ends, then it will not renew.
Cancel Booksy for Customers on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Booksy for Customers from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Booksy for Customers on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Booksy for Customers
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Booksy for Customers charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Booksy for Customers purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Booksy for Customers users report about billing
Users frequently report being charged incorrectly, including for missed appointments they didn't cancel, hidden fees, and forced tips. Many complain about poor app functionality, such as login issues, booking errors, and lack of customer support. Scams and unreliable service providers are also common concerns, with some users alleging deposits were taken by fake businesses.
Summarized from 34 recent 1-3 star reviews. Read them before you renew.
Booksy for Customers cancellation: frequently asked questions
Does canceling Booksy for Customers stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Booksy for Customers will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Booksy for Customers?
Refunds are handled by Apple or Google, not by Booksy for Customers directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Booksy for Customers charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Booksy for Customers still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Booksy for Customers as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Booksy for Customers account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Booksy for Customers app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Booksy for Customers right after I cancel?
No. You keep full access to Booksy for Customers until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.