How to Cancel Urbano Norte and Get a Refund
Urbano Norte subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Urbano Norte billing.
Cancel Urbano Norte on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Urbano Norte in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Urbano Norte until the current billing period ends, then it will not renew.
Cancel Urbano Norte on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Urbano Norte from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Urbano Norte on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Urbano Norte
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Urbano Norte charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Urbano Norte purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Urbano Norte users report about billing
Users frequently complain about price discrepancies between the initial quote and final charge, with some reporting differences of up to R$6. Many reviews highlight long wait times and drivers repeatedly accepting then canceling rides, leaving passengers stranded. The app also receives criticism for poor GPS accuracy, lack of driver availability in certain areas, and ineffective customer support that fails to resolve issues.
Summarized from 269 recent 1-3 star reviews. Read them before you renew.
Urbano Norte cancellation: frequently asked questions
Does canceling Urbano Norte stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Urbano Norte will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Urbano Norte?
Refunds are handled by Apple or Google, not by Urbano Norte directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Urbano Norte charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Urbano Norte still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Urbano Norte as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Urbano Norte account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Urbano Norte app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Urbano Norte right after I cancel?
No. You keep full access to Urbano Norte until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.