How to Cancel Vivo Smart Wi-Fi and Get a Refund
Vivo Smart Wi-Fi subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Vivo Smart Wi-Fi billing.
Cancel Vivo Smart Wi-Fi on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Vivo Smart Wi-Fi in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Vivo Smart Wi-Fi until the current billing period ends, then it will not renew.
Cancel Vivo Smart Wi-Fi on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Vivo Smart Wi-Fi from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Vivo Smart Wi-Fi on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Vivo Smart Wi-Fi
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Vivo Smart Wi-Fi charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Vivo Smart Wi-Fi purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Vivo Smart Wi-Fi users report about billing
Users report frequent login issues, including blank screens, error messages, and redirection problems. The app often crashes, disconnects, or fails to connect to devices. Many find it unreliable and poorly maintained, with recurring bugs and lack of updates.
Summarized from 309 recent 1-3 star reviews. Read them before you renew.
Vivo Smart Wi-Fi cancellation: frequently asked questions
Does canceling Vivo Smart Wi-Fi stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Vivo Smart Wi-Fi will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Vivo Smart Wi-Fi?
Refunds are handled by Apple or Google, not by Vivo Smart Wi-Fi directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Vivo Smart Wi-Fi charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Vivo Smart Wi-Fi still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Vivo Smart Wi-Fi as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Vivo Smart Wi-Fi account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Vivo Smart Wi-Fi app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Vivo Smart Wi-Fi right after I cancel?
No. You keep full access to Vivo Smart Wi-Fi until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.