Shell

iOS

Shell Information Technology International B.V.

5.0

(71,814 total reviews)

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Negative Reviews

negative reviews found

What users complain about in Shell

Users frequently report the app crashing, especially when accessing offers or personal deals. Many complain about poor usability, including confusing navigation, unresponsive controls, and settings not being saved. Other common issues include missing or outdated fuel prices, lack of essential features like route planning for EVs, and language settings not being adjustable.

App crashes when opening offersHigh
Poor usability and confusing interfaceHigh
Missing or outdated fuel pricesMedium

AI summary of 406 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Shell?

Negative reviews on Shell cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Shell rated on App Store?

Shell has an average rating of 4.7 stars from 71,814 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Shell have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Shell, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Shell worth installing in 2026?

Shell is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Shell?

Browse the Navigation category to compare Shell against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.