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CommBank

CommBank

iOS

Commonwealth Bank of Australia

(300,243 total reviews)
Finance
View on App StoreView Analytics

Negative Reviews

0

negative reviews found

What users complain about in CommBank

Users frequently complain about forced updates that block access unless installed, even for non-critical changes. Many report poor customer service, including long wait times, unhelpful chatbots, and difficulty reaching support. Technical issues like app crashes, bloated size, and missing notifications are also common frustrations.

  • Forced app updatesHigh
  • Poor customer serviceHigh
  • App crashes or bugsMedium

AI summary of 20 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in CommBank?

Negative reviews on CommBank cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is CommBank rated on App Store?

CommBank has an average rating of 4.7 stars from 300,243 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does CommBank have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For CommBank, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is CommBank worth installing in 2026?

CommBank is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to CommBank?

Browse the Finance category to compare CommBank against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.