Sephora US: Makeup & Skincare

iOS

Sephora USA, Inc

5.0

(425,674 total reviews)

Shopping

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Negative Reviews

negative reviews found

What users complain about in Sephora US: Makeup & Skincare

Users frequently report that the app freezes or crashes, especially during checkout or when accessing the cart. Many also complain about difficulties with account login and issues with the 'heart/unheart' feature for saving items. Additionally, there are frustrations with outdated functionality, such as the zoom feature and persistent notifications.

App freezes/crashesHigh
Login issuesMedium
Heart/unheart featureMedium

AI summary of 276 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Sephora US: Makeup & Skincare?

Negative reviews on Sephora US: Makeup & Skincare cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Sephora US: Makeup & Skincare rated on App Store?

Sephora US: Makeup & Skincare has an average rating of 4.9 stars from 425,674 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Sephora US: Makeup & Skincare have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Sephora US: Makeup & Skincare, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Sephora US: Makeup & Skincare worth installing in 2026?

Sephora US: Makeup & Skincare is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Sephora US: Makeup & Skincare?

Browse the Shopping category to compare Sephora US: Makeup & Skincare against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.