Premier Agent
App Store · Zillow.com

How to Cancel Premier Agent and Get a Refund

Premier Agent subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Premier Agent billing.

Cancel Premier Agent on iPhone (iOS)

  1. 1Open the Settings app on your iPhone or iPad.
  2. 2Tap your name at the top of the screen to open your Apple ID.
  3. 3Tap Subscriptions to see every app that bills you through Apple.
  4. 4Find Premier Agent in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
  5. 5Tap Cancel Subscription and confirm. You keep access to Premier Agent until the current billing period ends, then it will not renew.

Cancel Premier Agent on Android

  1. 1Open the Google Play Store app on your Android device.
  2. 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
  3. 3Select Premier Agent from your list of subscriptions.
  4. 4Tap Cancel subscription and choose a reason when prompted.
  5. 5Confirm the cancellation. Uninstalling Premier Agent on its own does not stop billing, you must cancel the subscription here.

How to get a refund for Premier Agent

Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.

iPhone (Apple)

Go to reportaproblem.apple.com, sign in with your Apple ID, find the Premier Agent charge, choose Request a refund, pick a reason and submit.

Android (Google)

Open the Play Store, go to your order history, select the Premier Agent purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.

What Premier Agent users report about billing

Users frequently complain about receiving low-quality or fake leads, often paying high fees without getting viable connections. Many report technical issues with the app, including freezing, dropped calls, and buttons not working. Customer service is described as unresponsive or ineffective, with difficulties canceling subscriptions and unexpected charges.

Poor lead qualityApp glitchesBad customer service

Summarized from 347 recent 1-3 star reviews. Read them before you renew.

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Premier Agent cancellation: frequently asked questions

Does canceling Premier Agent stop the charges immediately?

No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Premier Agent will not charge you again. If you were charged unexpectedly, request a refund separately.

Can I get a refund from Premier Agent?

Refunds are handled by Apple or Google, not by Premier Agent directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Premier Agent charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.

Why is Premier Agent still charging me after I canceled?

The most common causes: the cancellation did not finish (check that Subscriptions shows Premier Agent as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.

How do I delete my Premier Agent account?

Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Premier Agent app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.

Will I lose access to Premier Agent right after I cancel?

No. You keep full access to Premier Agent until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.

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