How to Cancel ServiceDesk Plus | Cloud and Get a Refund
ServiceDesk Plus | Cloud subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ServiceDesk Plus | Cloud billing.
Cancel ServiceDesk Plus | Cloud on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ServiceDesk Plus | Cloud in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ServiceDesk Plus | Cloud until the current billing period ends, then it will not renew.
Cancel ServiceDesk Plus | Cloud on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ServiceDesk Plus | Cloud from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ServiceDesk Plus | Cloud on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ServiceDesk Plus | Cloud
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ServiceDesk Plus | Cloud charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ServiceDesk Plus | Cloud purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ServiceDesk Plus | Cloud users report about billing
Users frequently report that the app crashes often, making it unreliable for managing tickets and assets. Many find the app difficult to use, with complaints about poor navigation and missing basic functionalities. Additionally, there are issues with ticket updates not syncing between the mobile app and the web portal.
Summarized from 38 recent 1-3 star reviews. Read them before you renew.
ServiceDesk Plus | Cloud cancellation: frequently asked questions
Does canceling ServiceDesk Plus | Cloud stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ServiceDesk Plus | Cloud will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ServiceDesk Plus | Cloud?
Refunds are handled by Apple or Google, not by ServiceDesk Plus | Cloud directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ServiceDesk Plus | Cloud charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ServiceDesk Plus | Cloud still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ServiceDesk Plus | Cloud as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ServiceDesk Plus | Cloud account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ServiceDesk Plus | Cloud app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ServiceDesk Plus | Cloud right after I cancel?
No. You keep full access to ServiceDesk Plus | Cloud until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.