How to Cancel Cetelem - Prêts & Crédits and Get a Refund
Cetelem - Prêts & Crédits subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cetelem - Prêts & Crédits billing.
Cancel Cetelem - Prêts & Crédits on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cetelem - Prêts & Crédits in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cetelem - Prêts & Crédits until the current billing period ends, then it will not renew.
Cancel Cetelem - Prêts & Crédits on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cetelem - Prêts & Crédits from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cetelem - Prêts & Crédits on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cetelem - Prêts & Crédits
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cetelem - Prêts & Crédits charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cetelem - Prêts & Crédits purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cetelem - Prêts & Crédits users report about billing
Users frequently report the app being unusable due to persistent bugs, especially after updates, with many unable to log in or access their accounts. Customer service is described as unresponsive or unhelpful, and there are complaints about high interest rates and unclear loan terms. Technical issues like Apple Pay integration failures and prolonged maintenance periods are also common.
Summarized from 232 recent 1-3 star reviews. Read them before you renew.
Cetelem - Prêts & Crédits cancellation: frequently asked questions
Does canceling Cetelem - Prêts & Crédits stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cetelem - Prêts & Crédits will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cetelem - Prêts & Crédits?
Refunds are handled by Apple or Google, not by Cetelem - Prêts & Crédits directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cetelem - Prêts & Crédits charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cetelem - Prêts & Crédits still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cetelem - Prêts & Crédits as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Cetelem - Prêts & Crédits account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cetelem - Prêts & Crédits app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cetelem - Prêts & Crédits right after I cancel?
No. You keep full access to Cetelem - Prêts & Crédits until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.