How to Cancel Bump（旧Zenly） and Get a Refund
Bump（旧Zenly） subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Bump（旧Zenly） billing.
Cancel Bump（旧Zenly） on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Bump（旧Zenly） in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Bump（旧Zenly） until the current billing period ends, then it will not renew.
Cancel Bump（旧Zenly） on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Bump（旧Zenly） from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Bump（旧Zenly） on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Bump（旧Zenly）
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Bump（旧Zenly） charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Bump（旧Zenly） purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Bump（旧Zenly） users report about billing
Users frequently complain about the app's aggressive advertising that disparages competitors, high battery consumption, and inaccurate or frozen location updates. Many also express frustration with unwanted notifications and privacy concerns, such as visible call status and online activity.
Summarized from 31 recent 1-3 star reviews. Read them before you renew.
Bump（旧Zenly） cancellation: frequently asked questions
Does canceling Bump（旧Zenly） stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Bump（旧Zenly） will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Bump（旧Zenly）?
Refunds are handled by Apple or Google, not by Bump（旧Zenly） directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Bump（旧Zenly） charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Bump（旧Zenly） still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Bump（旧Zenly） as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Bump（旧Zenly） account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Bump（旧Zenly） app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Bump（旧Zenly） right after I cancel?
No. You keep full access to Bump（旧Zenly） until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.