The Gym Group

Android

The Gym Limited

5.0

(36,750 total reviews)

Health & Fitness

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in The Gym Group

Users frequently complain about technical issues with the app, including login problems, failure to log visits, and inaccurate gym occupancy data. Many also report poor customer service, misleading membership terms, and difficulties canceling or managing subscriptions. Equipment malfunctions and overcrowding at gyms are additional common frustrations.

App technical glitchesHigh
Poor customer serviceHigh
Membership access issuesMedium

AI summary of 206 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in The Gym Group?

Negative reviews on The Gym Group cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is The Gym Group rated on Google Play Store?

The Gym Group has an average rating of 4.7 stars from 36,750 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does The Gym Group have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For The Gym Group, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is The Gym Group worth installing in 2026?

The Gym Group is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to The Gym Group?

Browse the Health & Fitness category to compare The Gym Group against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.