How to Cancel arzt-direkt Videosprechstunden and Get a Refund
arzt-direkt Videosprechstunden subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about arzt-direkt Videosprechstunden billing.
Cancel arzt-direkt Videosprechstunden on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find arzt-direkt Videosprechstunden in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to arzt-direkt Videosprechstunden until the current billing period ends, then it will not renew.
Cancel arzt-direkt Videosprechstunden on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select arzt-direkt Videosprechstunden from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling arzt-direkt Videosprechstunden on its own does not stop billing, you must cancel the subscription here.
How to get a refund for arzt-direkt Videosprechstunden
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the arzt-direkt Videosprechstunden charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the arzt-direkt Videosprechstunden purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What arzt-direkt Videosprechstunden users report about billing
Users frequently report long wait times in virtual waiting rooms, often with no doctor available or connections failing. Many complain about technical issues like app crashes, data transfer problems between devices, and difficulty finding or booking available doctors. There are also concerns about doctors redirecting patients to in-person visits despite the app's purpose for quick consultations.
Summarized from 78 recent 1-3 star reviews. Read them before you renew.
arzt-direkt Videosprechstunden cancellation: frequently asked questions
Does canceling arzt-direkt Videosprechstunden stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date arzt-direkt Videosprechstunden will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from arzt-direkt Videosprechstunden?
Refunds are handled by Apple or Google, not by arzt-direkt Videosprechstunden directly. On iPhone, go to reportaproblem.apple.com, sign in, find the arzt-direkt Videosprechstunden charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is arzt-direkt Videosprechstunden still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows arzt-direkt Videosprechstunden as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my arzt-direkt Videosprechstunden account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the arzt-direkt Videosprechstunden app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to arzt-direkt Videosprechstunden right after I cancel?
No. You keep full access to arzt-direkt Videosprechstunden until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.