How to Cancel TfL Go: Plan, Pay, Travel and Get a Refund
TfL Go: Plan, Pay, Travel subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about TfL Go: Plan, Pay, Travel billing.
Cancel TfL Go: Plan, Pay, Travel on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find TfL Go: Plan, Pay, Travel in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to TfL Go: Plan, Pay, Travel until the current billing period ends, then it will not renew.
Cancel TfL Go: Plan, Pay, Travel on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select TfL Go: Plan, Pay, Travel from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling TfL Go: Plan, Pay, Travel on its own does not stop billing, you must cancel the subscription here.
How to get a refund for TfL Go: Plan, Pay, Travel
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the TfL Go: Plan, Pay, Travel charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the TfL Go: Plan, Pay, Travel purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What TfL Go: Plan, Pay, Travel users report about billing
Users frequently report issues with payment functionality, including errors during Oyster card top-ups and limited payment options. Many complain about unreliable route planning, with the app often suggesting inefficient or incorrect routes. Additionally, users find the app glitchy, slow, and difficult to navigate, with frequent crashes and poor user interface design.
Summarized from 307 recent 1-3 star reviews. Read them before you renew.
TfL Go: Plan, Pay, Travel cancellation: frequently asked questions
Does canceling TfL Go: Plan, Pay, Travel stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date TfL Go: Plan, Pay, Travel will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from TfL Go: Plan, Pay, Travel?
Refunds are handled by Apple or Google, not by TfL Go: Plan, Pay, Travel directly. On iPhone, go to reportaproblem.apple.com, sign in, find the TfL Go: Plan, Pay, Travel charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is TfL Go: Plan, Pay, Travel still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows TfL Go: Plan, Pay, Travel as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my TfL Go: Plan, Pay, Travel account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the TfL Go: Plan, Pay, Travel app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to TfL Go: Plan, Pay, Travel right after I cancel?
No. You keep full access to TfL Go: Plan, Pay, Travel until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.