🇯🇵Worst Travel Apps in Japan

The most complained-about travel apps in Japan on App Store and Google Play, ranked by total negative reviews (1-3 stars) from real users. Updated monthly.

#	App	Platform	Rating	Negative Reviews
1	ANAANA (All Nippon Airways) How to cancel →	iOS	4.6	464
2	EXアプリ \| JR東海公式Central Japan Railway Company How to cancel →	iOS	2.2	440
3	えきねっとチケットレスアプリ新幹線・特急の予約East Japan Railway Company How to cancel →	iOS	1.7	438
4	DiDi（ディディ）タクシーが呼べるタクシー配車アプリDiDi How to cancel →	iOS	4.7	406
5	ドコモ・バイクシェア - バイクシェアサービス株式会社ドコモ・バイクシェア How to cancel →	iOS	4.0	396
6	HELLO CYCLING - シェアサイクルOPENSTREET CO.,LTD. How to cancel →	iOS	4.5	393
7	アゴダ®で旅行を計画、予約はお手頃価格で。Agoda.com How to cancel →	iOS	4.6	376
8	JAL（国内線・国際線）Japan Airlines Co.,Ltd. How to cancel →	Android	4.6	360
9	アゴダ®：ホテル、航空券、アクティビティの予約agoda.com How to cancel →	Android	4.5	359
10	ANAAll Nippon Airways How to cancel →	Android	4.4	329
11	ANAマイレージクラブ航空・旅行・買い物をマイルでおトクにANA (All Nippon Airways) How to cancel →	iOS	4.6	307
12	Trip.com-航空券･ホテルの予約はトリップドットコムでTrip.com Travel Singapore Pte. Ltd. How to cancel →	iOS	4.5	307
13	飛行機・格安航空券・チケット・ホテル予約はスカイスキャナーSkyscanner How to cancel →	iOS	4.6	249
14	ユニバーサル・スタジオ・ジャパン公式アプリNBCUniversal Media, LLC How to cancel →	iOS	4.7	234
15	ウーバー Uber Taxi：タクシー配車アプリUber Technologies, Inc. How to cancel →	iOS	4.8	228
16	GPSオフラインマップ、ナビゲーション、コンパス、天気、交通RCSTUDIOAPPS How to cancel →	Android	4.2	224
17	アソビュー！：休日の便利でお得な遊び予約アプリASOVIEW Inc. How to cancel →	iOS	4.6	217
18	Grab - Taxi & Food DeliveryGrab Holdings How to cancel →	Android	4.8	212
19	Booking.com 旅行予約のブッキングドットコムBooking.com How to cancel →	iOS	4.6	203
20	楽天トラベル-ホテル予約や航空券,宿泊の予約できる旅行アプリRakuten Travel Inc. How to cancel →	iOS	4.6	194
21	Klook：旅行・体験予約アプリKlook Travel Technology Ltd. How to cancel →	Android	4.4	185
22	Google マップ - ナビ、乗換案内Google LLC How to cancel →	Android	3.2	182
23	JALJapan Airlines Co., Ltd. How to cancel →	iOS	4.5	181
24	GO タクシーが呼べるアプリ - AI予約・配車・迎車・決済GO Inc. How to cancel →	iOS	4.7	176
25	簡単ルート地図：ナビゲーション道Travel Maps Tech How to cancel →	Android	4.2	168
26	Google EarthGoogle LLC How to cancel →	Android	3.8	167
27	温泉クーポン検索ニフティ温泉　地図・現在地かららくらく検索NIFTY Lifestyle Co., Ltd. How to cancel →	iOS	4.2	162
28	じゃらんRecruit Co.,Ltd. How to cancel →	iOS	4.5	161
29	trivago: トリバゴ・ホテル料金を比較trivago N.V. How to cancel →	Android	4.5	158
30	HELLO CYCLING - シェアサイクルOPENSTREET CO.,LTD. How to cancel →	Android	3.0	157
31	Booking.com ホテル予約のブッキングドットコムBooking.com Hotels & Vacation Rentals How to cancel →	Android	4.8	156
32	Google Maps GoGoogle LLC How to cancel →	Android	4.1	154
33	Airbnb (エアビーアンドビー)世界の空部屋シェアサイトAirbnb How to cancel →	Android	4.6	145
34	Marriott Bonvoy™: ホテル予約＆リワード Marriott International How to cancel →	Android	4.9	139
35	ユニバーサル・スタジオ・ジャパンNBCUniversal Media, LLC How to cancel →	Android	3.0	136
36	Flightradar24 \| フライトトラッカーFlightradar24 AB How to cancel →	iOS	4.7	135
37	Trip.com-航空券･ホテルの予約はトリップドットコムでTrip.com How to cancel →	Android	4.7	135
38	Flightradar24 フライトトラッカーFlightradar24 AB How to cancel →	Android	4.5	123
39	飛行機・格安航空券・チケット予約はスカイスキャナーSkyscanner Ltd How to cancel →	Android	4.8	114
40	アパ直：アパ　トラベル　ホテル直接予約APA HOTEL,LTD. How to cancel →	iOS	4.5	112
41	衛星地図ライブ地球ビューGPS Driving & Voice Navigation Apps How to cancel →	Android	3.9	106
42	ドコモ・バイクシェア - バイクシェアサービス株式会社ドコモ・バイクシェア How to cancel →	Android	3.8	69
43	NEWT(ニュート) - かしこい、おトク、旅行アプリReiwa Travel Inc. How to cancel →	iOS	4.6	59
44	格安航空券・ホテル予約アプリスカイチケットAdventure.,Inc. How to cancel →	Android	3.9	55
45	tabiwa by WESTERWest Japan Railway Company How to cancel →	iOS	4.3	48
46	ANAマイレージクラブ航空・旅行・買い物をマイルでおトクにAll Nippon Airways How to cancel →	Android	3.9	45
47	楽天トラベル-ホテル予約や航空券の予約ができる旅行アプリRakuten Group, Inc. How to cancel →	Android	4.1	44
48	TravyTRAVATION, K.K. How to cancel →	iOS	4.3	25
49	海外eSIMアプリはトリファ：WiFi不要で海外もつながるtrifa Inc. How to cancel →	iOS	4.5	25
50	東横INN公式アプリ東横INN How to cancel →	Android	4.2	20

Worst Travel Apps in Other Countries

See how the same travel apps fare across other markets.

Worst Apps in Japan by Other Categories

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See all worst apps in Japan →

Why Travel Apps Fail in Japan

Travel apps that earn the most complaints in Japan usually share the same failure patterns: missing local payment methods, broken integrations with country-specific services, slow servers, missing language support, or feature parity gaps with the global version. Reviews concentrate around the moment a travel feature works in the US or UK but breaks in Japan.

This page ranks travel apps in Japan by total number of negative reviews (1-3 stars). Whether you are researching competitors before launching a travel app in Japan, benchmarking your own app against local pain points, or just curious which travel apps users in Japan complain about most: this data shows you what is actually happening on the ground, not what marketing pages claim.

See best travel apps in Japan →|Worst Travel (global) →|All worst apps in Japan →|Full Leaderboard →