How to Cancel Xplor Home and Get a Refund
Xplor Home subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Xplor Home billing.
Cancel Xplor Home on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Xplor Home in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Xplor Home until the current billing period ends, then it will not renew.
Cancel Xplor Home on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Xplor Home from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Xplor Home on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Xplor Home
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Xplor Home charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Xplor Home purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Xplor Home users report about billing
Users frequently report login issues, including being locked out or stuck on blank screens. Many complain that the new sign-in process, which requires scanning QR codes on shared iPads, is slower and less safe than the previous Bluetooth-based system. Additionally, the app is criticized for reduced functionality and a cluttered interface compared to its predecessor.
Summarized from 16 recent 1-3 star reviews. Read them before you renew.
Xplor Home cancellation: frequently asked questions
Does canceling Xplor Home stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Xplor Home will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Xplor Home?
Refunds are handled by Apple or Google, not by Xplor Home directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Xplor Home charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Xplor Home still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Xplor Home as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Xplor Home account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Xplor Home app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Xplor Home right after I cancel?
No. You keep full access to Xplor Home until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.