Is NEO Safe for Kids?
Age rating is set by App Store, not by Unstar. This page explains it and adds what parents report in reviews. Not affiliated with The Saudi National Bank.
What NEO's age rating means
NEO is rated 12+ on the App Store, meaning it targets older teenagers, not young children. With parental controls and an honest conversation, many teens use apps like this fine, but the rating exists for a reason.
What parents and users report about NEO
Users frequently complain about the app being slow, glitchy, and prone to crashing. Many report accounts being frozen or closed without explanation, with poor customer support. Other common issues include low daily transaction limits, difficulty adding funds, and missing features like Apple Pay integration.
Summarized from 300 recent 1-3 star reviews. These are user reports, not verified claims.
How to keep your child safe with NEO
Settings, Screen Time, Content & Privacy Restrictions. Set an age limit for apps, require Ask to Buy for purchases, and restrict or remove NEO if it is above your child's age.
Use Google Family Link to approve installs, set a Play Store content rating limit, require purchase approval, and block or uninstall NEO on your child's device.
NEO for kids: frequently asked questions
Is NEO safe for kids?
NEO has an official age rating of 12+ on the App Store, aimed at older teens rather than young children. It can be appropriate with guidance, parental controls, and a conversation about what to share and who to talk to.
What age rating does NEO have?
The App Store rates NEO as 12+. This is the store's own content rating, set from the app's features and content, not our opinion. Use it as the starting point for whether it fits your child's age.
Can my child use NEO safely?
If you decide to allow it, use device parental controls: Screen Time and Content & Privacy Restrictions on iPhone, or Family Link and Play Store parental controls on Android. Turn on purchase approval, set age-appropriate content limits, and keep the account under your family group so you can see activity.
How do I block or remove NEO from my child's phone?
On iPhone, open Settings, Screen Time, Content & Privacy Restrictions, then restrict or delete the app and block reinstalling it. On Android, open Family Link, select your child, find NEO and block or uninstall it. You can also set a store age limit so apps above your child's age cannot be installed.