How to Cancel Duo Mobile and Get a Refund
Duo Mobile subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Duo Mobile billing.
Cancel Duo Mobile on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Duo Mobile in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Duo Mobile until the current billing period ends, then it will not renew.
Cancel Duo Mobile on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Duo Mobile from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Duo Mobile on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Duo Mobile
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Duo Mobile charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Duo Mobile purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Duo Mobile users report about billing
Users frequently complain about Duo Mobile being unreliable, with push notifications failing or being delayed, requiring manual input. Many report issues with app functionality, including crashes, slow performance, and excessive update demands. A significant number of users also struggle with device switching, account recovery, and lack of customer support.
Summarized from 124 recent 1-3 star reviews. Read them before you renew.
Duo Mobile cancellation: frequently asked questions
Does canceling Duo Mobile stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Duo Mobile will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Duo Mobile?
Refunds are handled by Apple or Google, not by Duo Mobile directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Duo Mobile charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Duo Mobile still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Duo Mobile as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Duo Mobile account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Duo Mobile app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Duo Mobile right after I cancel?
No. You keep full access to Duo Mobile until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.