How to Cancel Cloudflare One Agent and Get a Refund
Cloudflare One Agent subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cloudflare One Agent billing.
Cancel Cloudflare One Agent on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cloudflare One Agent in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cloudflare One Agent until the current billing period ends, then it will not renew.
Cancel Cloudflare One Agent on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cloudflare One Agent from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cloudflare One Agent on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cloudflare One Agent
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cloudflare One Agent charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cloudflare One Agent purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cloudflare One Agent users report about billing
Users report frequent connectivity issues, including endless loops and failure to toggle VPN modes. Many complain about bugs after updates and lack of support, with some unable to uninstall the app. Data usage and missing features like MASQUE settings are also common concerns.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
Cloudflare One Agent cancellation: frequently asked questions
Does canceling Cloudflare One Agent stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cloudflare One Agent will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cloudflare One Agent?
Refunds are handled by Apple or Google, not by Cloudflare One Agent directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cloudflare One Agent charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cloudflare One Agent still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cloudflare One Agent as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Cloudflare One Agent account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cloudflare One Agent app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cloudflare One Agent right after I cancel?
No. You keep full access to Cloudflare One Agent until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.