How to Cancel Neo Monsters and Get a Refund
Neo Monsters subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Neo Monsters billing.
Cancel Neo Monsters on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Neo Monsters in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Neo Monsters until the current billing period ends, then it will not renew.
Cancel Neo Monsters on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Neo Monsters from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Neo Monsters on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Neo Monsters
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Neo Monsters charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Neo Monsters purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Neo Monsters users report about billing
Users frequently complain about the game's over-sexualized female character designs, calling them inappropriate for younger players. Many reviews criticize the game's difficulty balance, particularly with overpowered Mythic monsters and unfair battle mechanics. Other common issues include poor customer support, expensive in-app purchases, and frustrating gacha mechanics with low drop rates.
Summarized from 147 recent 1-3 star reviews. Read them before you renew.
Neo Monsters cancellation: frequently asked questions
Does canceling Neo Monsters stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Neo Monsters will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Neo Monsters?
Refunds are handled by Apple or Google, not by Neo Monsters directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Neo Monsters charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Neo Monsters still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Neo Monsters as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Neo Monsters account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Neo Monsters app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Neo Monsters right after I cancel?
No. You keep full access to Neo Monsters until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.